Returns & refunds
BETAMany Loovly listings are one-off, pre-owned, or final-sale by nature. Public checkout and refunds are not live yet. This policy describes how returns and refunds will work once Loovly Checkout is enabled.
Beta status
Buyer interest alone does not create an order and does not trigger refund rights. Off-platform payments are not covered by Loovly refund workflows.
Eligible refund reasons
- •Item not delivered.
- •Item lost in transit (with valid tracking evidence).
- •Item damaged in transit.
- •Item materially different from the listing.
- •Wrong item received.
- •Counterfeit or prohibited item.
Ineligible reasons
- •Buyer change of mind.
- •Fit or size preference if the listing was accurate.
- •Minor color variation from photos.
- •Pre-existing wear that was clearly disclosed.
Condition & evidence
- •Clear photos of the item received.
- •Original packaging photos when relevant.
- •Tracking number where applicable.
- •Short description of the issue.
Creator role
Creators are expected to participate in good-faith resolution and to process agreed refunds promptly once payouts are enabled.
Loovly review
Once Loovly Checkout is live, Loovly may review reports, request evidence, and decide eligible refunds in line with the Buyer protection policy.
Refund timing (future)
Approved refunds will be processed back to the original payment method, subject to payment-processor timing, once payments and payouts are enabled.
Our team can clarify any policy or help with a specific situation.